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Keys to Excellent Customer Service

Businesses are constantly competing for customers, and you have to make your business stand out to succeed. While providing quality products and services is a must, there’s one more way to make your business stand out: By providing excellent customer service. When you...

Four Principles of Great Customer Service

Do you own and operate your own business? If so, you can be sure that there are other businesses in your community offering the same goods and services. So, what attracts customers to you? More importantly, what keeps the coming back? In most cases, business success...

Understanding the cost of bad customer service

Bad customer service cost U.S. companies $62 billion a year, according to a recent report. When you are operating a small business, it can be hard to tie a dollar amount to your customer service practices, but understanding how customers react to the service they...